• Roxbury Innovation Center (map)
  • 2300 Washington Street, 2nd Floor
  • Boston, MA 02119 United States

How often do you wish you had greater capacity to empathize with your customers’ needs? Would you like to train yourself to see through their eyes? Have you ever hoped that, as a manager, your team could just get along or, as a team member, your boss understood you more?

If any of these questions resonate, this workshop is for you. Empathy is not a skill you’re born with, but rather a mindset that you can learn and improve upon with practice, dedicated action, and desire to grow both personally and professionally.

In this highly interactive half-day session, you will learn:

  • Tools to develop empathy for your customer in a genuine way
  • Strategies for team development centered around building an authentic culture
  • Bonus: Tips and exercises to generate energy in presentations, team meetings, and throughout the workday

You’ll learn these concrete tools as well as mental exercises to keep your empathy muscle strong.

Come dressed for comfort/movement and with an open mind and curiosity to try something new.

Tickets are limited to 25 participants for maximum workship effectiveness. A light lunch is included in the ticket price.

Agenda

9:30am – 10:00am: Check-in & networking
10:00am – 11:45am: Workshop
11:45am – 12:15pm: Light lunch & networking
12:15pm – 2:00pm: Workshop continued & wrap-up

Pricing

BPMA Individual Members: $69
BPMA Student & Recent Grad Members: $39
Non-Members: $99
*to access membership pricing, use your BPMA registered email address as your promotional code

About the Presenter

 

Alexis Schuette has been a Product Manager for small and large organizations, including NetProspex, Dun & Bradstreet, and Vistaprint. She is also currently Director of Member Services for the Boston Product Management Association and Founder of InterACT Labs, a training organization focused on developing empathy, improving relationships, and harnessing energy in the workplace. She took an unconventional road to product management after graduating from Emerson College with a degree in acting and directing for theatre. She is a proud #LiberalArtsPM.